What if a Problem Develops?

Should you have a problem, there are several options for you.
  1. Call the agency directly. Most problems are resolved by the agency. The telephone number is listed with the materials presented to you by the agency staff and is on the VAHHA directory.
  2. Call the VAHHA Ombudsman line. Many problems can be resolved through this method. The number is 1-800-713-0893.
  3. Call the State Home Health Hotline number 1-800-564-1612.
  4. Call the Office of the VT Health Care Ombudsman 1-800-917-7787.
  5. Call the State Long-Term Care Ombudsman 1-800-889-2047.
  6. Call the Medicaid complaint line 1-800-987-2839
  7. Call the Medicare complaint line 1-800-MEDICARE (633-4273).